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CLIENT RIGHTS AND RESPONSIBILITIES

As a client, you have the right…

Personal Privacy
• To have your personal dignity respected.
• To the confidentiality of your identifiable health information.

Exceptions to your right of confidentiality include: Legal and administrative use - Court order, third party payers, auditors, and collection agencies.  Consumer and public safety - Child/elder abuse/neglect, Intention to harm self or others, Duty to warn.  Sharing of clinical information between office providers. Minor clients do not have the right to privacy as adults.  All information can be shared with the minor's legal guardian.

• To remain clothed at all times during therapy sessions unless required to disrobe for therapeutic application.
• To have your modesty protected and all sensitive areas draped or covered.

 

Security
• To be free from all forms of abuse or harassment.

 

Cultural and Spiritual Values
• To have your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected.

 

Access to Care
• To receive care regardless of your age, race, color, national origin, culture, ethnicity, language, socioeconomic status, religion, physical or mental disability, sex, sexual orientation, or gender identity or expression, or manner of payment.

 

Access to Information
• To know the rules regulating your care and conduct.
• To know the names and professional titles of your caregivers.
• To have your bill explained and receive information about charges that you may be responsible for.
• To be told what you need to know about your health condition after an office visit.
• To be informed and involved in decisions that affect your care, health status, services, or treatment.
• To understand your treatment and make informed decisions about your care after being advised of material risks, benefits, and alternatives.
• To knowledgeably refuse any care, treatment, and services.
• To request a review of your chart with your caregivers.

 

Communication
• To receive information you can understand.

 

As a client, it is your responsibility

Provision of Pertinent Information
• To give us complete and accurate information about your health, including your previous medical history and all the medications you are taking.
• To inform us of changes in your condition or symptoms, including pain.
• To have/be under the care of a primary care physician.

• To not alter any medical therapies without consulting with your physician.

 

Asking Questions and Following Instructions
• To let us know if you don’t understand the information we give you about your treatment.
• To speak up. Communicate your concerns to any provider.

 

Refusing Treatment and Accepting Consequences
• To follow our recommendations and advice, understanding that you must accept the consequences if you refuse.

 

Explanation of Financial Charges
• To pay your bills or make arrangements to meet the financial obligations arising from your care.

 

Respect and Consideration
• To be considerate and cooperative.
• To respect the rights and property of others.

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