ETIQUETTE
Sales
-
Due to the nature of our business, Living Well Holistic Health and its affiliates does not offer refunds for services or Gift Certificates. Gift Certificates and store credit are non-transferable and cannot be shared.
Tipping
-
Gratuity for treatment is not expected. Practitioners may accept tips for all services. Clients are welcome to tip at their discretion in cash, check, or by credit card.
Cancellation
-
You may cancel your appointment without charge up to 24 hours in advance of your appointment.
-
Your appointment will be cancelled after 15 minutes late and will be considered a same day cancellation.
-
Same day cancellations & no shows will be charged up to full price. Package sessions will be forfeited.
Harassment Policy
-
Male/female genitalia and women’s breasts will not be exposed or massaged at any time.
-
Modest draping will be used during your service.
-
Your therapist/practitioner may, at their sole discretion, refuse or discontinue a service if they determine such service may be unsafe or if you engage in any inappropriate conduct as determined by the therapist/practitioner at their sole discretion.
-
Solicitation will be prosecuted.
-
Any threat, bodily injury, or sexual assault against a healthcare worker will be prosecuted and is a felony in the State of Ohio.
Confidentiality Policy
-
Maintaining confidentiality is a cornerstone to a good therapeutic relationship. It is also the law.
-
All practitioners are required to keep treatment records.
-
All records are kept confidential including personally identifiable information.
-
Personally identifiable information includes: Name, Address, Telephone number, Date of birth, and email address.
-
Exceptions to your right of confidentiality include: Legal and administrative use - Court order, third party payers, auditors, and collection agencies. Consumer and public safety - Child/elder abuse/neglect, Intention to harm self or others, Duty to warn. Sharing of clinical information between office providers.
-
Minor clients do not have the right to privacy as adults. All information can be shared with the minor's legal guardian.
-
You have the right to request copies of your records or have those records sent to or discussed with a third-party provider. A consent to release information form will be provided.
Groupon Policy
-
Please refer to your voucher's Fine Print and Groupon's Terms of Service more information.