ETIQUETTE

Sales
  • Due to the nature of our business, Living Well Holistic Health and its affiliates does not offer refunds for services or Gift Certificates. Gift Certificates and store credit are non-transferable and cannot be shared.

Tipping
  • Gratuity for treatment is not expected.  Practitioners may accept tips for all services.  Clients are welcome to tip at their discretion in cash, check, or by credit card.

Cancellation
  • You may cancel your appointment without charge up to 24 hours in advance of your appointment.

  • Your appointment will be cancelled after 15 minutes late and will be considered a same day cancellation.

  • Same day cancellations & no shows will be charged up to full price. Package sessions will be forfeited.

Harassment Policy
  • Male/female genitalia and women’s breasts will not be exposed or massaged at any time.

  • Modest draping will be used during your service.

  • Your therapist/practitioner may, at their sole discretion, refuse or discontinue a service if they determine such service may be unsafe or if you engage in any inappropriate conduct as determined by the therapist/practitioner at their sole discretion.

  • Solicitation will be prosecuted.

  • Any threat, bodily injury, or sexual assault against a healthcare worker will be prosecuted and is a felony in the State of Ohio.

Confidentiality Policy
  • Maintaining confidentiality is a cornerstone to a good therapeutic relationship.  It is also the law.

  • All practitioners are required to keep treatment records.

  • All records are kept confidential including personally identifiable information.

  • Personally identifiable information includes: Name, Address, Telephone number, Date of birth, and email address.

  • Exceptions to your right of confidentiality include: Legal and administrative use - Court order, third party payers, auditors, and collection agencies.  Consumer and public safety - Child/elder abuse/neglect, Intention to harm self or others, Duty to warn.  Sharing of clinical information between office providers.

  • Minor clients do not have the right to privacy as adults.  All information can be shared with the minor's legal guardian.

  • You have the right to request copies of your records or have those records sent to or discussed with a third-party provider.  A consent to release information form will be provided.

 
Groupon Policy
  • Please refer to your voucher's Fine Print and Groupon's Terms of Service more information.

We are located at:
15065 Kinsman Road
Suite 8
Middlefield, Ohio 44062
Office Phone Number:
440-632-5814